General Support

Contact our knowledgeable staff anytime for immediate assistance. Whether you need technical support while operating one of our programs or have questions regarding pricing or features of our remote access and remote control software, we are available at your convenience.
Live Chat (powered by I'm OnCall):

E-mail:
help@01com.com
User's Guides:
Administrator's Guide
End User's Guide
Office Hours:
Monday - Friday 9am to 6pm EST
Phone:
Sales (Toll-Free):
1-800-668-2185

Tech Support:
(905) 795-8166

FAQ's:
System Requirements (server):
- Minimum Pentium 3 processor at 800MHz or higher
- 512 MB RAM minimum for first 100 users, 64MB per 100 additional users
- Linux (01 Communique optimized Linux OS supplied during installation)
- Minimum 9GB SCSI for 100 users. RAID disk array recommended
- Minimum T1 Internet (Static IP recommended - Approximately 7.5 kbps bandwidth required per active remote session. Each 1MB T1 can accommodate an average of 130 simultaneous remote sessions)
System Requirements (host):
- Windows Server, XP, Vista, Windows 7, 8 and 10 (32 and 64-bit)
- "Always-on" Internet connection
- Minimum 40M+ free disk space and 128M RAM
- Outlook 2000+ (for Outlook integration features)
- Internet Explorer, Mozilla Firefox, Google Chrome, Mac (Leopard+ Safari)
- Mobile app access client: I'm InTouch Go for iOS, Android, and Windows Tablet