Benefits of Help Desk Software

Companies across all industries are turning to web-based help desk software to provide safe, efficient and superior remote support and customer service.

I'm OnCall helps improving your customer satisfaction ratings and competitive edges. You can expedite the time it takes to resolve a problem with our remote support technology while reducing your overall service cost.

Remote Control - With the customer's permission, a temporary remote control session is established with his/her computer. Any technical issue can be resolved with ease.

Live Chat - I'm OnCall gives you 3 customizable URLs for embedding into your web site. You can then easily implement a Live-Chat customer service feature on your web site within minutes. One agent can simultaneously chat with multiple customers to facilitate busy "call" volume. Not only that it is impossible to achieve with the traditional phone system, it can actually save cost by eliminating the need of installing numerous physical phone lines.

Customization - Enhance your professional image and branding with a customized banner on the support session page. It can include your company logo, slogan, agents' photos, etc.

Incident Tracking - Your agents or service representatives will benefit from the incident logs. They will help your company to provide better service to your customers.

Customer Rating - An automatic post-session survey can be conducted to measure customer's rating on the support service they have just received.