We know that security is important to you
and have implemented the following measures
to ensure I'm OnCall provides you and your customer
peace of mind.
Security Details |
Description |
Secure Data Center Technology Hosting |
Our data centres are located at facilities
that provide 24-hour physical security,
redundant electrical generators, redundant
data center air conditioners, and other
backup equipment designed to keep servers
continually up and running. The network
perimeter is protected by multiple firewalls
and monitored by intrusion detection systems. |
256-bit SSL Data Encryption |
I'm OnCall uses 256-bit SSL encryption
for each remote session, to ensure customer
privacy and data protection. This is
the same level of security utilized
by most Internet banking institutions. |
Existing Network Security Settings
Maintained |
I'm OnCall does not require any firewall
ports to be opened on either the technician's
or the customer's PC or Mac. It utilizes already
open ports 80 and 443, which are used
for web browsing. This ensures that
there are no holes punched in either
the technician's or the customer's security
perimeters. |
User Authentication |
Technicians can only log into the
I'm OnCall service with a valid username
and password. Upon their login, their
entire session is encrypted with 256-bit
SSL. If their authentication information
is incorrect, the I'm OnCall service
will reject their login.
|
Remote Control of Customers PC Requires
Permission |
Technicians cannot access their customer's
PC or Mac unless the customer has expressly
granted permission. The customer is
required to first download a small applet,
and then click "Yes" when asked to grant
permission. If the customer refuses
to do either, the technician's access
will fail. |
Temporary Customer PC Access |
Remote support session access connection
automatically dismantled at the termination
of a session to ensure technician cannot
re-access the customer's computer. |
Customer Option to Terminate a Remote
Session |
At any time during the remote session,
the customer or technician can terminate
the session by clicking the Terminate
tab. Once the session has been terminated,
the remote access connection is automatically
dismantled to ensure that the technician
cannot re-access the customer's PC without
their permission. |
