COMMUNICATE! DELUXE displays "No modem available". How do I get it to initialize my modem successfully?

I cannot install COMMUNICATE! DELUXE. Why does it give "You have to be logged into Windows to install this program" error message?

After COMMUNICATE! DELUXE software starts, why does it freeze up the computer?

When I go into Setup screen most of the settings are grayed out. How can I change those settings?

Why can't I send or receive AOL email using COMMUNICATE! DELUXE?

I do not wish for multiple mailboxes since I am the only user. How can I set up a Simple Answering machine?

What is dialup access# and how do I setup Pager Notification? My pager company does not know anything about dialup access#.

COMMUNICATE! DELUXE does not answer inbound calls. How do I ensure it is setup correctly?

COMMUNICATE! DELUXE does not allow me to scan multiple pages at a time. I need to scan and fax multiple page documents, is it possible?

How can I successfully import DBF database into COMMUNICATE! DELUXE!

  COMMUNICATE! DELUXE displays "No modem available". How do I get it to initialize my modem successfully?

- First check if the modem is installed correctly in Windows Control Panel.
- In the program go into Setup / General Settings / Hardware.
- Ensure that the modem is listed on Line 1. If not then drag and drop it into the Line 1.

  I cannot install COMMUNICATE! DELUXE. Why does it give "You have to be logged into Windows to install this program" error message?

You will have to log into Windows as a valid user in order to install this software. COMMUNICATE! DELUXE supports multi-user environment as in Windows. Users can be set to have different access rights. The Windows user who installs this program will be created as the "Administrator". Go into Control Panel and create a user with password. Then restart Windows.

  After COMMUNICATE! DELUXE software starts, why does it freeze up the computer?

Close the program. Use ctrl-alt-del key combination and ‘End Task’ on the program. There may be couple of reasons causing this problem:
- Make sure that the modem is being successfully initialized and that there is no other communication program using the modem. If there is a resource conflict with the modem it may cause freezing up.

OR

- Go into Windows Explorer and look in C: drive.
Then go into Program Files / COMMUNICATE! DELUXE / Queue folder. There will be two folders ‘Log files’ and ‘Write files’. If there are any other files then remove those files from the Queue folder. There may be a corrupted entry among the submitted jobs.

  When I go into Setup screen most of the settings are grayed out. How can I change those settings?

Check the top left of the Configuration screen and see what User is selected. If the ‘Guest’ user is selected then the person will not be able to change the settings that are grayed-out. In order to correct this you must change the user at the top to the ‘Administrator’ user (or any other than guest who has administrator rights).

If there is a problem changing the user from the Setup/Configuration screen, then go back to the main phone interface and right-click on it. On the pop screen go to ‘User’ and select ‘Login’. Login as someone other than Guest.
Go back to Setup, and then you will be able to change the settings.

  Why can't I send or receive AOL email using COMMUNICATE! DELUXE?

COMMUNICATE! DELUXE does not support AOL E-mail.

  I do not wish for multiple mailboxes since I am the only user. How can I set up a Simple Answering machine?

• Go to SETUP / LINE 1 (or appropriate line #).
• Select VOICE MENU and then click on MENU STUDIO
• Click on the first entry under VOICE MENUS (default is Main Menu) so it becomes highlighted. - Click the Delete key located on the above panel. You should only see the Voice Menus object on the left side.
• Click on FILE (top left), and select NEW
• Click SIMPLE ANSWERING MACHINE
• You will have an Untitled menu appear under the VOICE MENUS object.
• On the right-hand side, type the name of the menu.
• If you wish to record your personal greeting then click on ‘Audio File’ under Greeting Message option. This will enable you to record and save your own sound file.
• Click on Save, then File/Exit.
• Click Apply then OK.

  What is dialup access# and how do I setup Pager Notification? My pager company does not know anything about dialup access#.

• Go into Setup / Voice configuration dialog.
• Click on the mailbox you want to setup for Notification .
• In the Notification section, put the checkmark on Pager option.
• Fill-in the Pager # and Dialup # (The pager number is the one you currently have and you give this number to others to page you. Dialup number is additional data access number you have to get from your pager company.)
• When C! is preparing for this function, the dialup number is the one that gets dialed first, then C! makes a data connection with the pager company's computer and finally the pager number is used to send the page.)
• Click OK to exit back to voice menu diagram screen.
• Click on Save and then OK

NOTE: COMMUNICATE! uses a Data number supplied by the Pager Company to connect with. Once it has established a connection, it passes on the Pager Number and the message. If your Pager Company does not have a Data number, the only workaround would be to Select Phone notification and put in your pager number. You then must change the number of retries to 0 (zero)

  COMMUNICATE! DELUXE does not answer inbound calls. How do I ensure it is setup correctly?

If COMMUNICATE! DELUXE program is not answering the phone then check the Auto-Receive button on the main phone interface. This button should be lit. COMMUNICATE! DELUXE program should have also successfully initialized the modem.

Secondly, check the phone and line connections behind the modem. The telephone wire coming from the wall jack should go into the "Line" connection.

Thirdly, go into the "Terminal" (Data communication) option of COMMUNICATE! DELUXE. Stay on that white blank screen and have someone call into the phone line connected to the modem. For every RING you hear you should see a corresponding RING signal on the screen. If the RING signal is not showing then the modem is not passing the RING to COMMUNICATE!. Therefore COMMUNICATE! DELUXE program has no idea that a call is coming through.

  COMMUNICATE! DELUXE does not allow me to scan multiple pages at a time. I need to scan and fax multiple page documents, is it possible?

The 'Scan & Fax' function in COMMUNICATE! DELUXE program will allow you to send single pages. If you need to scan multiple pages, then you will have to break the process into two steps.

Scan images
Right click on the COMMUNICATE! DELUXE main phone interface. Go into 'File' and then click on 'Scan Image'. This will prompt you for a filename. Type scan2.tif (notice the path where this file is being saved).
Then go through the scanning procedure.
Repeat the above scanning process for other documents and give different names for different documents e.g. scan3.tif scan4.tif etc.

Fax
Once all the pages have been scanned, click on 'Send Fax' button. Click on 'Insert' button for Files-to-send. Find those scanned files (scan2.tif etc.) and add to the Send dialog.

  How can I successfully import DBF database into COMMUNICATE! DELUXE?

Please follow the directions listed below in order to import the data:

• Start COMMUNICATE! DELUXE program.
• Click on the Phonebook button.
• Select File / Import.
• In the Import dialog, choose the file type as .DBF
• Browse the hard drive and locate the .dbf file you are trying to import. Click on it once so that it gets highlighted.
• Then the important step is to click on MAP button.
• On the Mapping screen, match the available fields to the source fields in order to merge them together and add them into the central column.
• Click on the SAVE button and then click EXIT.
• On the Import dialog click on OK to start importing the database.