I'm InTouch Server Edition - Applications - Remote Technical Support/Helpdesk Solution<< Back to I'm InTouch Server Edition applications list Remote Technical Support/Helpdesk SolutionI’m InTouch Server Edition (SE) uses screen sharing technology to present any PC and all business applications running on it to you. The solution provides un-attended access to any PC or server that has the enabling software pre-installed on it and that is turned on and registered with the I’m InTouch Server Edition gateway server. PC’s registered to the system can be operating on the internal LAN or can be those on the public internet - at branch offices, employees homes or customers premises located anywhere in the world. Highlights
Key FeaturesMy DesktopThe My Desktop feature of I’m InTouch allows IT support staff and help desk technicians to open and run any application that is resident on the target host computer from a remote location using a web browser. Commonly referred to as remote control functionality or screen sharing, after logging into the I’m InTouch SE system, a window opens with a view of the host machines desktop, including all the applications, files and networked drives. The support person can interact in real time with the host computer from anywhere in the world, as if they were sitting in front of if. The Remote Desktop Viewer with advanced toolbar allows:
File Transfer interface within My DesktopProvides the ability to transfer files between the local and remote host computer. User selects the file(s) they wish to transfer from either the Local or Remote Computer window pane by selecting the file(s) icon, and then drag and drop to the appropriate folder of either the Local or Remote Computer. You can select one or more files in the same folder. You can delete file(s) or create new folders on either of the two computers See Features for a complete list of remote access features Architecture |